Shipping & Returns
Where do you ship?
We ship everywhere in the UK by standard delivery free of charge and offer overnight delivery at a premium. We also offer worldwide shipping at cost on all of our items.
How long does an order take to arrive?
We track all orders from the moment they leave our distribution centre. If your item doesn’t arrive on time, let us know and we’ll locate it for you. If the order can’t be rerouted to you within 24 hours, we’ll refund any shipping charges.
Return & Exchange Policy
What items are eligible for return?
Items are eligible for return within 14 days of their delivery date. Items must be in their original condition, and packaging. Of course, if an item arrives in a with a genuine fault, notify us immediately and you will be refunded the entire cost of the item.
How much is the return shipping fee?
The most cost effective return service is Royal Mail 2nd Class Signed For at around £4.55 (UK only). This does carry a 2kg weight limit, and may not be suitable for all returns. Please note we will not refund your returns postage. Simply fill in the returns form, attach the return shipping label and send it back to us.
I received an item as a gift? Can I return it?
Gifts must be accompanied by a gift receipt in order to be eligible for a refund. They’ll be treated as a regular return, and you’ll receive a gift card for their current selling price. Note that gifts can be returned within 30 days of the date on which they were purchased.